Nellie

SHIPPING 

Every garment is handmade by myself, for this reason the lead time can take from 2-6 weeks depending on the amount of orders, whether it is pre-made or made to order. Also please allow more time if your order is being shipped overseas. Lead times will generally be stated under the products description but any questions please feel free to contact.

I offer Royal Mail 24 Tracked delivery which should reach you within 24 hours of being posted but once posted, delivery times are out of my control. You should receive an email or text message from Royal Mail once your dress has been posted where you will be able to track and divert your parcel, but if you have any queries or your tracking email/text message hasn't reached you then please do get in touch as I will send over your tracking number and information. 

Once your item has left my studio, I cannot be held responsible for any delayed or lost items. 

INTERNATIONAL SHIPPING

International packages may require local taxes or custom fees which are to be paid for by the customer. Overseas shipments are also subject to opening and inspection if needed by customs authorities.

The flat rate cost for international shipping for Europe is £14.99 and for Rest of the world it is £30. 

DELIVERY TIMES

Standard Shipping Estimates

UK – 1-2 days when despatched
Europe – 5-10 days when despatched
Rest of the world – 7-14 days when despatched

For PRE-MADE ITEMS the lead time is one week to accommodate for any alterations/packing and dispatching, this time does not include delivery time but see guide above for estimated shipping. 

For MADE TO ORDER ITEMS, the lead time is up to 6 weeks to accommodate for the patterns to be created and your garment be hand made with love by myself. Again this does not include delivery times so see above for a guide to standard shipping estimates.

RETURNS

As everything is handmade to order by myself with a lot of time, consideration and most importantly, love going into each one, I am unable to offer refunds.

All sizing will be listed in the description which will either equate to a size that can be found in the size guide, or will give exact measurements for that garment.

I can accommodate simple alterations such as length of the garment either as you are purchasing by sending a note at checkout specifying any changes or 14 days prior to having received your purchase at contactupfromadream@gmail.com.

Please note postage is free to the UK but if you have requested alternations therefore sending your garment back to me, any postage charges will have to be paid by the customer.

If there is anything you are unsure of that I haven't covered here, please feel free to contact me by email. 

Love, 

Up From A Dream x

Being conscious with our clothes doesn't just stop at what we buy, how we care for it is also really important in making our clothes last and our carbon footprint in doing so. 

We always recommend you try and get as many wears out of something as you can, don't always presume that because you've worn something it's dirty and needs washing. You can consume up to five times less energy by wearing your clothes at least three times!

When things really do need washing, you should always try to hand wash where possible. It's gentler on your clothing and doesn't use as much water or detergent. Where this is not possible, we recommend to wash on a cool gentle wash as this is not only better for the environment, as 90% of a washing machines power usage comes from heating the water alone, but goes a long way in looking after your clothes and ensuring the longevity of each garment as items are less likely to fade. 

Garments can also be dry cleaned but please do not tumble dry. It is okay to iron although please be mindful of the setting and the heat. 

A lot of time, effort and love has gone into creating each item so please put as more care back into looking after your garments.

Up From A Dream x