Sunday

Every garment is handmade by myself, for this reason the lead time can take from 2-6 weeks depending on the amount of orders, whether it is pre-made or made to order. Also please allow more time if your order is being shipped overseas. Lead times will generally be stated under the products description but any questions please feel free to contact.

If you want your garment shipped to you by/before a particular date, please contact me via email, the contact form or instagram direct message and I will try my best to accommodate your request. 

I offer Royal Mail 24 Tracked delivery which should reach you within 24 hours of being posted but once posted, delivery times are out of my control. You should receive an email or text message from Royal Mail once your dress has been posted where you will be able to track and divert your parcel, but if you have any queries or your tracking email/text message hasn't reached you then please do get in touch as I will send over your tracking number and information. 

Once your item has left my studio, I cannot be held responsible for any delayed or lost items. 

INTERNATIONAL SHIPPING

Due to changes in UK legislation, I am now unable to ship to the EU. This is a recent change and I'm as of yet unsure of how to proceed going forward, this is hopefully a temporary issue. 

International packages may require local taxes or custom fees which are to be paid for by the customer. Overseas shipments are also subject to opening and inspection if needed by customs authorities.

The flat rate cost for international shipping for Europe is £14.99 and for Rest of the world it is £30. 

DELIVERY TIMES

Standard Shipping Estimates

UK – 1-2 days when despatched
Europe – 5-10 days when despatched
Rest of the world – 7-14 days when despatched

For PRE-MADE ITEMS the lead time is one week to accommodate for any alterations/packing and dispatching, this time does not include delivery time but see guide above for estimated shipping. 

For MADE TO ORDER ITEMS, the lead time is up to 6 weeks to accommodate for the patterns to be created and your garment be hand made with love by myself. Again this does not include delivery times so see above for a guide to standard shipping estimates.

RETURNS

As everything is handmade to order by myself with a lot of time, consideration and most importantly, love going into each one, I am unable to offer refunds.

All sizing will be listed in the description which will either equate to a size that can be found in the size guide, or will give exact measurements for that garment.

I can accommodate simple alterations such as length of the garment either as you are purchasing by sending a note at checkout specifying any changes or 14 days prior to having received your purchase at contactupfromadream@gmail.com.

If there is anything you are unsure of that I haven't covered here, please feel free to contact me by email.